Warranty Policy

Mister Jewels Warranty

Every warranty claim is reviewed by our quality-control team. The applicable coverage period is confirmed at purchase and begins on the original delivery date.

Warranty Coverage by Material

Customer & Partner Coverage

• Retail customers: The standard warranty is 1 year unless the material-specific warranty shown above provides a different period.
• Wholesale customers: The standard warranty is 1 year unless different written terms are confirmed for the order.
• Long-term partner brands: Lifetime warranty support may be provided when confirmed in a written partner agreement.

Material-specific terms, the product page, quotation, order confirmation, or a signed partner agreement take priority if they state a different warranty period.

What Is Covered?

• Confirmed manufacturing or workmanship defects.
• Premature plating discoloration or fading during the applicable warranty period.
• Stone loss that is not caused by deliberate damage or unauthorized alteration.
• Chain breakage reported within the applicable warranty period.
• Other defects approved by the Mister Jewels quality-control team.

Scratches, Impact & Compression

Scratches, impact marks, or compression damage are not automatically classified as customer-caused damage. Our QC team will inspect the item and assess the condition fairly before deciding whether the repair qualifies for warranty support.

What Is Not Covered?

Intentional or deliberate damage, misuse, unauthorized repair, unauthorized alteration, or damage caused by failing to follow reasonable jewelry-care instructions is not covered. Each decision is based on the condition of the returned item and the evidence supplied with the claim.

Warranty Repair & Shipping

• The buyer is responsible for the cost of sending the product to Mister Jewels using an approved trackable shipping method.
• For an approved warranty repair, Mister Jewels pays the cost of shipping the repaired or replacement product back to the customer.
• Repairs normally take 7–10 business days after the item has been received, inspected, and approved. Shipping time is not included.
• If the product cannot be repaired, Mister Jewels will provide a replacement. If the same item is unavailable, we will offer a comparable replacement.

How to Make a Warranty Claim

1. Contact us with your order number and purchase details.
2. Send clear photos or video showing the issue.
3. Wait for our return approval and shipping instructions before sending the product.
4. Use a trackable shipping method and keep the shipping receipt.
5. After inspection, we will confirm the approved repair or replacement solution.

For return instructions and refund timing, please read our Returns & Exchanges Policy.

Commercial Warranty and Statutory Guarantee

The warranty periods stated above are Mister Jewels’ voluntary commercial warranty. They are provided in addition to, and do not replace or shorten, any mandatory legal guarantee or consumer remedy that applies in the customer’s country.

Where mandatory European Union consumer law applies, consumers generally receive a minimum two-year legal guarantee against goods that are faulty or do not conform to the description or contract. Local law may provide additional or longer protection.