FAST FREE SHIPPING ON ORDERS OVER $199
Shipping & Delivery
International Shipping from Guangzhou
Every order is inspected before dispatch and shipped from our warehouse in Panyu, Guangzhou. Tracking information is provided after shipment.
Order Dispatch
Ready-to-ship orders are normally dispatched within 1–2 business days after payment confirmation and final quality inspection. Custom production time is separate and will be confirmed with the order.
Free Worldwide Standard Shipping
Orders of USD 199 or more qualify for free standard shipping to all available destinations. The free-shipping option is applied at checkout when the order meets the required amount.
Shipping Rates & Estimated Delivery
The delivery windows below are our latest advertised estimates after dispatch. Many packages arrive earlier. Contact us before ordering if you would like us to check the current carrier situation for your destination.
| Destination | Standard Shipping | Express Shipping |
|---|---|---|
| United States | USD 14 / Free at USD 199+ 9–13 Business Days | USD 32 3–5 Business Days |
| Canada | USD 14 / Free at USD 199+ 9–11 Business Days | USD 41 3–5 Business Days |
| Europe | USD 15 / Free at USD 199+ 7–11 Business Days | USD 30 3–5 Business Days |
| Caribbean & Central America | Free at USD 199+ 9–13 Business Days | USD 34 3–5 Business Days |
| Other Destinations | USD 15 / Free at USD 199+ 8–14 Business Days | Contact us for an express quote |
Delivery times are estimates rather than guaranteed arrival dates. Customs clearance, remote-area delivery, public holidays, severe weather, peak seasons, and carrier conditions may affect the final delivery date.
Carriers
- Standard shipping: ePacket or EMS, selected according to the destination and current service availability.
- Express shipping: DHL, FedEx, or UPS, selected according to the destination, delivery performance, and service availability.
Customs Duties & DDP Shipping
Import duties, taxes, customs-clearance charges, and other destination-country fees are the buyer’s responsibility unless a different arrangement is confirmed in writing before shipment.
DDP shipping, with duties and taxes arranged in advance, may be available for selected destinations. Please contact us before placing the order if DDP service is required so that we can check availability and provide a quotation.
Lost Packages
If tracking suggests that a package may be lost, contact the carrier’s official customer-service team to open a trace or claim. Then notify Mister Jewels and provide the tracking number and claim or case number. We will assist with the shipping documents and information reasonably required by the carrier.
Marked Delivered but Not Received
First confirm that the shipping address supplied with the order is correct, check the delivery location and nearby safe places, and ask household members, neighbors, reception, or building management where applicable. Then contact the local carrier’s official customer-service team to request delivery confirmation or open an investigation, and notify us of the result.
Address Changes
- Before dispatch: Contact us as soon as possible. We can normally update the address if the package has not been handed to the carrier.
- After dispatch: An address change may still be possible if the carrier allows it, but the buyer must pay any carrier address-correction or redirection fee.
Address changes cannot be guaranteed after dispatch. Mister Jewels is not responsible for delays caused by incorrect or incomplete address information supplied by the customer.