Privacy Policy

Last updated: August 10, 2026

Guangzhou Mister Jewels Jewelry Co., Ltd. (“Mister Jewels,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what personal information we collect, how and why we use it, who may receive it, how long we keep it, and the choices and rights available to you.

1. Data Controller

The organization responsible for deciding how personal information is processed through this website is:

Guangzhou Mister Jewels Jewelry Co., Ltd.
Room 1303, Building 3, No. 145 Fude Road, Qiaonan Subdistrict, Panyu District, Guangzhou 511400, Guangdong, China
Privacy contact: misterjewels@outlook.com

2. Information We Collect

Identity and contact information: name, billing and shipping address, email address, telephone number, and WhatsApp contact details.
Order and transaction information: products, sizes, materials, customization choices, order value, payment status, refunds, returns, warranty claims, shipping records, and communications about the order.
Account information: username, account preferences, order history, and password information stored in protected form.
Payment information: payment method, transaction reference, and payment status. Full card details are normally processed by the payment provider rather than stored by Mister Jewels.
Custom-project information: artwork, logos, reference images, measurements, CAD approvals, engraving instructions, stone information, and production specifications.
Grillz fit information: dental-mold information, dental measurements, or scan files supplied for customized fit. Where this information is treated as sensitive personal information, we process it only for the requested custom service and obtain any consent required by applicable law.
Customer-service information: emails, WhatsApp messages, Tawk.to chat records, photographs, videos, and other information supplied during an inquiry or claim.
Technical and usage information: IP address, device and browser information, approximate location, pages viewed, referring source, cookie identifiers, advertising interactions, and website-performance information.

3. How We Collect Information

Directly from you when you create an account, place an order, submit a custom request, contact support, use live chat, request a return, or make a warranty claim.
Automatically through cookies, pixels, server logs, analytics tools, advertising tools, and similar technologies when you use the website.
From payment providers, carriers, fraud-prevention providers, social platforms, and other service providers involved in your transaction.

4. Why We Use Personal Information

To provide product information, respond to inquiries, and prepare quotations.
To create accounts, process payments, confirm orders, manufacture products, arrange shipping, and provide tracking.
To produce custom jewelry, review CAD files, confirm measurements, and provide Grillz fitting services.
To handle cancellations, returns, refunds, repairs, replacements, and warranty claims.
To detect fraud, secure the website, protect transactions, and enforce our terms.
To comply with accounting, tax, customs, consumer-protection, data-protection, and other legal obligations.
To understand website performance, improve products and services, measure advertising, and show relevant advertising where permitted.
To establish, exercise, or defend legal claims.

5. Legal Bases

Depending on your location and the activity involved, we process personal information because it is necessary to perform or prepare a contract, comply with a legal obligation, pursue a legitimate business interest that does not override your rights, protect legal rights, or because you have given consent. You may withdraw consent at any time, without affecting processing that was lawful before withdrawal.

6. Cookies, Analytics, Advertising & Chat

The website may use necessary cookies for WordPress, WooCommerce, account login, shopping-cart operation, checkout, payment, security, and fraud prevention. These cookies are required for the services requested by the user.

Google Analytics: used to understand website use, traffic, and performance.
Google Ads: used to measure advertising performance and, where enabled and permitted, support relevant advertising.
Meta Pixel: used to measure advertising and website interactions and, where enabled and permitted, support relevant advertising on Meta services.
Tawk.to: used to provide live-chat customer support.
WhatsApp: used when you choose to contact customer service through WhatsApp.

We do not currently use TikTok Pixel or a separate email-marketing platform. We do not normally send promotional email campaigns. Transactional messages relating to orders, payments, shipping, support, and accounts may still be sent.

Where applicable law requires consent, we request consent before using non-essential analytics or advertising cookies. You may reject or withdraw consent through the available cookie settings or contact us. Browser settings may also allow you to block or delete cookies, although doing so may affect website functions.

7. Service Providers & Data Sharing

We may share only the information reasonably required with service providers involved in operating the website and fulfilling transactions, including:

Website hosting, security, maintenance, and cloud-service providers, including Hostinger.
E-commerce and website technology providers, including WordPress and WooCommerce.
Payment processors and fraud-prevention providers, including PayPal and participating banks or card networks.
Shipping carriers and logistics providers, including ePacket, EMS, DHL, FedEx, and UPS.
Analytics and advertising providers, including Google and Meta.
Customer-support and communications providers, including Tawk.to and WhatsApp.
Professional advisers, auditors, insurers, authorities, courts, or regulators when reasonably necessary or legally required.

We do not sell personal information for money. Some advertising or analytics activities may be treated as “sharing,” “targeted advertising,” or a “sale” under certain US privacy laws even when no money is exchanged. Where such laws apply, you may request an opt-out by emailing us.

8. International Data Transfers

Mister Jewels is based in China and serves customers in the United States, United Kingdom, European Union, and other countries. Personal information may therefore be processed in China and in countries where our hosting, payment, analytics, advertising, chat, communications, and logistics providers operate.

Where required, we use legally recognized transfer mechanisms, contractual protections, consent, or another lawful basis for international transfers. You may contact us for further information about safeguards relevant to your data.

9. Data Retention

Order and transaction records: normally retained for 3 years after the transaction or completion of the customer relationship.
Account information: retained while the account remains active and afterwards as reasonably necessary for orders, disputes, security, or legal compliance.
Customer-service, custom-project, CAD, measurement, and fit information: retained only as long as reasonably necessary for production, support, warranty, dispute handling, or legal obligations.
Cookie, analytics, and advertising information: retained according to the relevant cookie settings and service-provider retention periods.

If a longer retention period is required by tax, accounting, customs, consumer-protection, litigation, or another applicable law, the legally required period will take priority. When information is no longer required, we delete it, anonymize it, or restrict processing where deletion is not yet legally or technically possible.

10. Data Security

We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, loss, alteration, disclosure, or misuse. No online system is completely secure, but we review access and use appropriate measures for the nature of the information processed.

11. Your Privacy Rights

Subject to applicable law and any lawful exceptions, you may have the right to:

Ask whether we process your personal information and request access or a copy.
Correct inaccurate information or complete incomplete information.
Request deletion of personal information.
Request restriction of processing.
Object to processing based on legitimate interests or to direct marketing.
Withdraw consent at any time.
Request data portability where applicable.
Opt out of certain targeted advertising, sale, or sharing where applicable under US privacy law.
Request information about international-transfer safeguards.
Complain to an applicable data-protection or supervisory authority.

To exercise a right, email misterjewels@outlook.com. Describe your request and the account, order, or email address involved. We may request reasonable information to verify identity before responding. We will respond within the period required by applicable law.

Right to object: Where processing is based on legitimate interests, you may object based on your circumstances. You may object to direct marketing at any time.

12. Children

The website is not intended for children, and we do not knowingly accept orders from persons under 18. If we learn that we collected a child’s personal information without appropriate authorization, we will take reasonable steps to delete or restrict it as required by law.

13. Automated Processing & Fraud Checks

Payment, security, advertising, and fraud-prevention providers may use automated tools to identify suspicious activity or measure advertising. We may request additional verification or review an order before taking action. Contact us if you believe an automated or fraud-screening process has incorrectly affected your order.

14. Third-Party Privacy Information

15. Complaints

Please contact us first so that we can try to resolve your concern. Depending on your location, you may also complain to the competent data-protection authority. UK individuals may contact the Information Commissioner’s Office, and EU individuals may contact the supervisory authority in the country where they live, work, or believe an infringement occurred.

16. Changes to This Policy

We may update this Privacy Policy when our services, technology, providers, or legal obligations change. The latest version and effective date will be published on this page. Where required, we will provide additional notice of material changes.

17. Contact

For privacy questions or requests, contact:
Guangzhou Mister Jewels Jewelry Co., Ltd.
Email: misterjewels@outlook.com
Address: Room 1303, Building 3, No. 145 Fude Road, Qiaonan Subdistrict, Panyu District, Guangzhou 511400, Guangdong, China