Returns & Exchanges

Returns & Quality-Issue Support

Mister Jewels accepts return requests for confirmed manufacturing or quality issues. Returns for a change of mind or other non-quality reasons are not accepted.

7-Day Claim Period

Please contact us within 7 calendar days of delivery if you believe an item has a manufacturing or quality issue. Include your order number, a clear explanation, and photos or video showing the problem.

What Qualifies as a Quality Issue?

Eligible issues may include premature discoloration under normal use, unexpected breakage not caused by impact or misuse, missing or loose stones on arrival, or another confirmed manufacturing defect. Every claim is reviewed by our quality-control team before a solution is approved.

The item should be returned with all original parts and accessories and, where reasonably possible, its original packaging. Products that have been altered, repaired by another party, deliberately damaged, or misused may not qualify.

Product Eligibility

Earrings, customized jewelry, engraved jewelry, and sale items are not automatically excluded from quality-issue support. If one of these products has a confirmed manufacturing defect, it may still qualify for repair, replacement, or an approved refund. These items cannot be returned for non-quality reasons.

How the Return Process Works

1. Contact us within 7 calendar days of delivery and provide your order details, photos, or video.
2. Wait for our return instructions and approval before sending the product.
3. Use the most economical trackable shipping method specified by our support team.
4. After the package arrives, our QC team will inspect the item and confirm the appropriate repair, replacement, or refund solution.
5. If repair or replacement is approved, the product will be returned using the fastest suitable shipping service.

Return Shipping & Fees

For a confirmed manufacturing defect covered by the applicable warranty, Mister Jewels covers the approved repair and reasonable return and reshipment costs. Non-quality returns are not accepted. If a non-quality return is exceptionally approved in writing, the buyer is responsible for the return shipping cost. We do not charge a restocking or handling fee.

Refunds

When a refund is approved, it will be processed within 13 business days after the returned product has been received and inspected. Refunds are issued to the original payment method. Your bank or payment provider may require additional time before the funds appear in your account.

Order Cancellations

• Before production begins: The order may be cancelled. Please contact us as soon as possible.
• Custom orders after CAD approval: The order may still be cancelled, but the completed CAD design fee is non-refundable. The sample fee will be refunded.

Please do not send any product back without contacting us first. Unapproved returns may be delayed, rejected, or sent to the wrong location.

Statutory Consumer Rights

This policy does not limit any mandatory consumer rights that apply in the customer’s country and cannot lawfully be excluded. Where applicable distance-selling law provides a cooling-off right, eligible non-customized goods may be cancelled and returned within the legally required period, including the 14-day period that generally applies to eligible online purchases in the European Union and United Kingdom.

Exceptions may apply to goods made to the customer’s specifications or clearly personalized, and to sealed goods that are not suitable for return for health or hygiene reasons once unsealed. Defective, damaged, incorrect, or materially misdescribed goods remain subject to all mandatory statutory remedies.